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  1. #1
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    Jan 2012
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    Default Fuzion Mobile is a scam!

    Alright this post is basically explain my experience with Fuzion Mobile so others can know. I have been with them for little over a year. I am a canadian who goes to school down in the states so I was looking for a plan that was well priced but also included unlimited texting to canada.

    I found the 39.99 plan which is unlimited calling in the lower 49, with unlimted texting nationwide PLUS unlimited texting to Canada. They had a nice page on line even saying "Text Mexico, Canada or anywhere else on the globe... " so I signed myself up and for 11 months I couldent be happier with there service, but one day my texting to canada just stopped eventually I called in to figure out what has happened.

    It is somewhat long but is an interesting read.
    The following transcript is what happened when I went to the online chat:


    11/18/11
    [Chat Info]
    Please wait...
    If you do not want to wait, please click here to leave us a message.
    KAITLYN has joined the chat.
    KAITLYN: Hi how can I help you today?

    Dustin: Hi there, i have recently been having problems sending text messages to canada
    Dustin: im curious if you would know why this is
    Itís been a while since your last response. Are you still there?
    Dustin: hello?

    KAITLYN: I'm sorry but unfortunately we don't have international texting.

    Dustin: i understand that but i dont think canada is international texting. i have been with you guys for close to a year and i have been texting to canada this whole time.
    Dustin: it was just a few days ago that i am having problems.

    KAITLYN: I am unsure why you were unable to text Canada before, but that is not one of our included services.

    Dustin: Hello Dustin,

    Thank you for your inquiry! You can text to Canada on our Unlimited Talk and Text Packages. If you go to Canada, your phone and texting will not work... However, if you are just going for a short time, you can get an international SIM card and use it with your phone.

    Let me know if there is anything else I can help you with.

    Have a great day!

    Kelly A.
    Fuzion Mobile
    360-691-9568

    KAITLYN: Sorry for the misunderstanding, but I just spoke with my supervisor and that is not included in our service.

    Dustin: Maybe it isnt right now but i believe it was a special deal or something when i signed up. I have been able to text to canada for at least close to a year.

    KAITLYN: Well unfortunately there is nothing we can do about this. It is nice that you were able to for a while but I have no way of adding this feature to your account since we do not offer it at this time.
    Dustin: But you have been offering this option. And i was told that i can.

    KAITLYN: You may have gotten it before, but we do not have that option. If we did, I would be happy to help you out with this and add this feature.

    Dustin: How can you guys not have this option when, when i bought the plan it was offered as a special?
    Dustin: and i have been able to. how can i not be able to all of a sudden?
    Itís been a while since your last response. Are you still there?
    Dustin: hello?
    Itís been a while since your last response. Are you still there?
    Dustin: .
    Itís been a while since your last response. Are you still there?
    Dustin: .

    KAITLYN: I'm sorry sir I was talking to other people in my office regarding this issue. We do not offer this with our service. We may have offered it before, but we no longer do.

    Dustin: i understand that you may not offer it now but im still using the same plan/service as before so my plan should not change regardless. and something must have happened for it to all of a sudden stop sending.
    Itís been a while since your last response. Are you still there?
    Dustin: .
    Itís been a while since your last response. Are you still there?
    Dustin: .

    KAITLYN: The special most likely ran out.

    Dustin: as a promo sure, but if im still under the same plan i cant lose my plan.
    Dustin: the whole reason im with fuzion is becasue of the plan i got
    Itís been a while since your last response. Are you still there?
    Dustin: .

    KAITLYN: There is really nothing I can do. It is not offered at this time so I cannot put it on your account. Kelly no longer works here so I cannot ask her why she said that to you.
    KAITLYN: I am going off of what my supervisor is telling me, and there is really no way of giving you this feature when we do not have it.

    Dustin: ofc she doesnt thats convenient. im sure there is some record of the promo being offered. and how does it just stop working? something had to of changed or happened to have it not work anymore
    Itís been a while since your last response. Are you still there?

    KAITLYN: I have no idea how it would stop working since I am not familiar with the feature. My guess is that is was a promo offered to you for a limited time.

    Dustin: well that would be hard for you to say if it is or isnt since apperantly you guys keep no records.

    KAITLYN: We do keep records for our customers, but this is not in the notes on your account.
    Itís been a while since your last response. Are you still there?

    Dustin: ok but you dont keep records of promos or specials?

    CRYSTAL has joined the chat.

    KAITLYN: Specials and promos are for a limited time, so we do not have records of this. Once again, I am very sorry!

    Dustin: ofc there for a limited time thats why there called a special or promo, but i bought that plan and have kept up payment/service so i should still have this plan
    Itís been a while since your last response. Are you still there?

    CRYSTAL: Hello Dustin, My name is CRYSTAL. I am reviewing this conversation. I understand your frustration, but the plan you purchased was the Unlimited Talk and Text plan. The promo you received did not follow you through the year. There are no answers to why you were able to text to Canada before. Our system is showing that we do not offer those services anymore and that is the only explanation, I am very sorry for this inconvenience.

    Dustin: so your saying the promo doesnt go though the year (texting to canada), yet your saying overall i shouldent have ever been able to text to canada, there contradicting statements.

    CRYSTAL: no you should not have been able to text to Canada, I am unsure why you were able to for so long.

    Dustin: because it was a promo on the unlimited talk/text plan.
    Dustin: i even have a response from a different service rep saying i could so clearly it was offered.

    CRYSTAL: I am not sure of the promo you are talking about, and I am also unsure of when Kelly emailed you/spoke with you.

    Dustin: Hello Dustin,

    Thank you for your inquiry! You can text to Canada on our Unlimited Talk and Text Packages. If you go to Canada, your phone and texting will not work... However, if you are just going for a short time, you can get an international SIM card and use it with your phone.

    Let me know if there is anything else I can help you with.

    Have a great day!

    Kelly A.
    Fuzion Mobile
    360-691-9568

    On Sat, Dec 25, 2010 at 9:53 PM, Dustin <dustinsa*************> wrote:

    Offline Message
    Time: 12/25/2010 9:53:03 PM
    Visitor Id: 375796
    From Name: Dustin
    From Email: dustinsa*************
    Company:
    Phone:
    Title: texting to canada
    Message: Hi there, my question today is if i am in the states, can i text to canada with a regular texting package? and if i go up to canada can i use my phone there and if so is there roaming charges

    CRYSTAL: I do know that we offer Unlimited talk and text with in the USA. We offer International calling. I spoke with one of our techs and they told me that the international texting is no more.
    CRYSTAL: You spoke with Kelly a year ago. Our services have changed, once again I am very sorry for this inconvenience, but there is nothing that we can do

    Dustin: ok but im still under the plan that offered the international texting.

    CRYSTAL: No you are under the unlimited talk and text plan which is offered in the states

    CRYSTAL: 39.95

    Dustin: right with the special of the international texting, thus why ive been able to text to canada

    CRYSTAL: As we have mentioned there is no more internationaly texting. Unfortunately there is nothing that we can do and I am really sorry for the inconvenience

    Dustin: but as long as im under the plan i should still be able to.

    CRYSTAL: The plan that you had does not exist. We offer Unlimited Talk and Text in the states, not internationally.

    CRYSTAL: I understand that you could do this before, but the system has changed and it is no longer offered

    Dustin: maybe does not exist anymore, and i get its no longer offered but im still with the plan that offered it so i should still be able to receive it

    CRYSTAL: You have the same plan that you have been paying for and many others have payed for, but our system does not offer it anymore therefor there is nothing that we can do.

    Dustin: uh huh thanks for your time

    CRYSTAL: once again I am sorry for the inconvenience. I hope you have a great day.

    Dustin: you to

    -----------------------
    As you can see Fuzion Mobile is a total joke. They dont know what they are doing and contradict themselves the whole time. I then called in to speak with a higher up and everytime i got crystal of the phone. She said that the higher ups would call me and took down my number but i never got a call back, so i called in again and had to talk to crystal. This time she said some time in january 2012 they would be getting back the international texting for the unlimited packages. I am going back to school on the 13th so i will shortly find out if this is true or just another lie.


    But all in all i would never go with fuzion mobile they will just jerk you around with staff that dont know what they are doing. I hope this helps someone, and saves others money

  2. #2
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    Default

    maybe there is some kind of misunderstanding...