Unable to access Mobiles24

[Chris]

Nice work Mark....It's much better now....

[mrnbwilliams]

Hi,

I'm still not able to access this website using my usb dongle. I can access other sites such as rapidshare and 4shared just not this site. I've added this site to my trusted websites with i/e and still get the same error. I'm at the library and can access this site using my wifi connection and also access other sites (above) but just not this one.

This is the error I get when I connect using my USB dongle.

403 Forbidden
Access to this resource on the server is denied!
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Regards
NBWilliams

[Mark]

What internet connection is your USB dongle using and are you able to access the site via the same connection through other computers, except when using the dongle? Or can you use the dongle with other computers ok?

[mrnbwilliams]

Hi,

I'm using Vodafone usb modem 3GB pay monthly with I/E 7. I'm not able to use the dongle on another computer as I don't know anyone who I can test this with.

Regards
MRNBWilliams

[nisx91]

Hi,

I'm using Vodafone usb modem 3GB pay monthly with I/E 7. I'm not able to use the dongle on another computer as I don't know anyone who I can test this with.

Regards
MRNBWilliams

Try this:
1. Open the Start menu, and choose 'Run...' and type cmd (for Vista just type cmd)

2. Then in the command prompt window type ping 38.114.169.64

3. If you get 'Request timed out.' try your modem on some other computer; if you get a Reply, try using some other Browser (like Opera or FireFox)

[Mark]

Thanks for that info MRNBWilliams. I've discovered we were blocking some UK Vodafone IP addresses, of which I've now lifted.

Let me know if you still have any issues.

Mark

Thanks for the post nisx!

[mrnbwilliams]

Hi Mark,

I'm still not able to access mobiles24 from my usb dongle. I had I/E 7 and could not access the site. I upgraded to I/E 8 and still no luck but when I load Firefox I am able to access the site. The usb dongle is a vodafone HUAWEI usb dongle. The ping results are also included below.

Pinging 38.114.169.64 with 32 bytes of data:
Request timed out.
Reply from 38.114.169.64: bytes=32 time=1441ms TTL=43
Reply from 38.114.169.64: bytes=32 time=1378ms TTL=43
Reply from 38.114.169.64: bytes=32 time=1398ms TTL=43

Ping statistics for 38.114.169.64:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1378ms, Maximum = 1441ms, Average = 1405ms

Cheers
MRNBWilliams

[Mark]

You need to clear your cache in Internet Explorer.

[mrnbwilliams]

Hi Mark,

It worked, cheers mate :-)

Regards
MRNBWilliams

[loveless_muzai]

i'm having issues getting onto the site from my phone.
I cleared my cache out and tried again but it still won't let me access it.